Privacy Policy
Scope of This Policy
This policy describes the information Basement Water Heater Leak Team handles when someone browses waterheaterleakinbasement.info or calls the number shown there. By using the website or placing a call, a person accepts these practices.
What Is Collected
When someone calls, the phone system may note the calling number, the date, time and length of the call and a rough location based on the number. Calls may be recorded to check quality and train staff.
When someone browses, servers and analytics tools may log IP addresses, browser and device details, the referring page and the pages opened. The website never asks for payment card, bank or Social Security numbers.
Why It Is Collected
The information helps answer calls, review call quality, see which pages are used, prevent fraud and abuse and meet legal duties.
Who Receives It
Details of a call, such as the number, the location and a description of the damage, are passed to the restoration company that handles the call so it can help.
Service vendors for telephones, hosting and analytics also receive information, as do others where the law, a court order or the protection of people's safety requires it.
Cookies
The website may place cookies or similar tools to count visits and keep pages running smoothly. A browser can block or delete them, and the website still works without them.
How Long and How Safely
Records are kept only as long as needed for the purposes above or as the law requires, and reasonable safeguards protect them. Storing or sending data over the internet can never be made completely secure.
Your Choices
Residents of certain states may ask to see the personal information held about them, to correct it or to delete it. Send such questions to (888) 480-6221 or contact@waterheaterleakinbasement.info.
Minors and Updates
The website is written for adults dealing with a home emergency and is not aimed at children under 13, whose information it does not knowingly collect. An updated policy applies as soon as it is posted.